Tech Support
Welcome to the Virtual Arkansas Tech Department page. Everything you need to successfully use your technology with our courses should be listed here. If you have any questions at all, please reach out so we can help.
Equipment Requirements
Individual students must have access to the following items
Internet
An internet-connected computer
School Email
Unique Affiliated School Email Address that can receive message from VA reosurces
Headset
A headset with a built-in microphone
Webcam
A Webcam either built-in or external
Minimum System Requirements
Computer |
|
Processor |
|
| 2 GHz or higher (Windows) | |
| 1.6 GHz or higher (macOS) | |
| 1.1 GHz or higher (ChromeOS) | |
RAM |
|
| 8 GB or higher (macOS or Windows) | |
| 4 GB or higher (ChromeOS) | |
Screen Resolution |
|
| 1280 x 1024 minimum recommended | |
Operating System |
|
| Windows 10 and newer | |
| macOS 10.14 and newer | |
| ChromeOS 105 and newer | |
Internet |
|
Speed |
|
| Mbps download | |
| 1 Mbps upload (Zoom) | |
Browser |
|
|
|
Google Chrome (114 and newer) |
Software Requirements
Students are required to have the following software installed on their devices. Please be sure to visit the links for Zoom and Respondus, especially, to understand the various requirements and best practices associated with each one.
Respondus Lockdown Browser (All students)
Students may be required to use the following software:
- PDF Reader (Adobe Acrobat Reader, Chrome PDF Viewer, etc.)
- Media Player (Quicktime, Windows Media Player, or VLC)
- BlueJ (For Certain CS Courses)
- Microsoft Office (Word, Excel, PowerPoint, & Access)
Whitelist Requirements (v. 10-2023)
The following primary domain URLs should be whitelisted to help prevent your filter from blocking resources that are utilized in Virtual Arkansas courses. This list will be updated, as required.
The following domain URLs should be whitelisted to help ensure that your students receive Virtual Arkansas communications, If using Google Admin Console, you can find this available at Apps > Google Workspace > Settings for Gmail > Manage address list and add the following to a list there:
- virtualarkansas.org
- geniussis.com
- google.com (Google Forms replies may come from forms-receipts-noreply@google.com if you’d rather try just adding that first)
*.gstatic.com
*.instructure.com
*.googleapis.com
*.geniussis.com
*.wiris.net
*.instructuremedia.com
*.lvsgl.com
*.coursearc.com
*.box.com
*.readspeaker.com
*.boxcdn.net
*.amazonaws.com
*.respondus.com
*.cloudfront.net
*.respondus2.com
*.h5p.com
kinesis.*.amazonaws.com
*.learnosity.com
*.quiz-api-iad-prod.instructure.com
*.quiz-lti-iad-prod.instructure.com
*.quiz-api-iad-beta.instructure.com
*.quiz-lti-iad-beta.instructure.com
*.outcomes-iad-prod.instructure.com
According to Respondus support, the following domain URLs should be whitelisted to help ensure that the Lockdown Browser, used for Virtual Arkansas testing, is not blocked by your filter.
*.smc-service-cloud.respondus2.com
Other essential Respondus domains are:
Server profiles: server-profiles-respondus-com.s3-external-1.amazonaws.com
Update server: static-public-downloads-cloud.respondus.com
Installs/Downloads: *.respondus.com
Help Center: help-center-respondus-com.s3.amazonaws.com