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Respondus

Respondus Lockdown Browser

This page has the latest links and information about the Respondus Lockdown Browser, which is required for all students when taking assessments within VA courses.

Installing the Respondus Lockdown Browser for Virtual Arkanas Users

Operating System Links (School-Owned Devices) Links (Student-Owned Devices)

Windows (v. 2.0.9.03)

Please submit a ticket to techsupport@virtualarkansas.org if you’re needing this download.

Software

macOS (v. 2.0.9.01)

Please submit a ticket to techsupport@virtualarkansas.org if you’re needing this download.

Software
chromeOS

Instructions – For District Tech Teams (Google Admin Console)

NOTE: You must be logged onto your personal-owned Chromebook with a personal Google account, beforehand.

Software

 

How It Works After Installation

School Chromebooks:
Students login to the Chromebook, login to Virtual Arkansas, and when they click to take the test, the LDB extension will open for them.

Student Chromebooks:
Students login to the Chromebook, login to Virtual Arkansas, and when they click to take the test, the LDB extension will open for them.

School Windows or Mac Computers:
Installation will place a LDB icon on the desktop. Students double-click and launch the LDB software, login using their VA credentials, and proceed to the exam.

Student Windows or Mac Computers:
Installation will place a LDB icon on the desktop. Students double-click and launch the LDB software, login using their VA credentials, and proceed to the exam.

 
Before Testing with Lockdown Browser for Chromebooks
There are a few steps that students must take before taking an exam in LDB on a Chromebook. Respondus hopes to issue an update that will negate the need for this, but for now this must be done and is out of our control. Please ensure that students take these steps before they take an exam in LDB.
1. Log the student completely out of Virtual Arkansas Portal / Dashboard.
2. Ensure that the Chromebook is updated (https://support.google.com/chromebook/answer/177889?hl=en)
    Chromebooks that are beyond the auto-update period, especially, will have issues with LDB.
3. Clear the student's browser data for all time (https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop)
        1. Make sure you're logged out of Virtual Arkansas
        2. Top Right Corner > Three vertical dots
        3. More Tools
        4. Clear browsing data
        5. Set "Time Range" to "All Time"
        6. Make sure at least the two bottom checkboxes are checked (cookies and cached images) of the three that are available there. You can check all three, if able.
        7. Click "Clear Data"
4. Close Google Chrome Then the student can open Chrome, login, and attempt the exam. He/She should be prompted for the start code at the beginning.
 
Using Zoom while testing in Lockdown Browser for Chromebooks
If you have students that enter a Zoom meeting with the teacher, proctor, etc. but are then kicked out of the session when they click to take the exam and launch the Lockdown Browser, the Chromebook may not have the new “Zoom for Chrome PWA” installed which has replaced the traditional ChomeOS Zoom app. Please refer to our site at https://virtualarkansas.org/zoom for more infromation.
 
Using Accent Marks in Lockdown Browser for Chromebooks (On-Screen Keyboard)
In collaboration with Respondus Support and one of our partner school districts, we've put together a guide for using accent marks in Lockdown Browser for Chromebook that can avoid the issue of students being kicked out of the session as they press certain keys or key combinations. This method utilizes the "English (US) with International Keyboard" Input Method, and the "On-Screen Keyboard" Accessibility feature. Please review the step-by-step guide, Using Accent Marks In Respondus Lockdown Browser (Chromebooks using On-Screen Keyboard).
 
Contact Virtual Arkansas Tech Support

Phone (870)-637-1011 | Email techsupport@virtualarkansas.org
Monday – Thursday, 8:00am – 4:00pm | Friday, 8:00am – 3:30pm